How an engagement works

A repeatable playbook, tailored to you

Every engagement runs on the same delivery playbook, with eleven workstreams and roughly a hundred defined tasks, scoped to your environment through a short discovery process.

1 · About 2 weeks

Discovery

Your team completes the Discovery Questionnaire, section by section, with the right respondent for each.

2

Assessment & roadmap

Answers set the scope, sequencing, and cost in your Engagement Proposal and Program Master Plan.

3 · One-time

Build & launch

Governance, platform, intelligence unit, and controls stood up and put into operation.

4 · Recurring

Operations retainer

Ongoing investigations, monitoring, and enforcement coordination, through to a clean transition.

Eleven workstreams

Each engagement is staffed by experienced investigators and supervisors, with specialists such as data science, insider-threat, and bilingual communications added where the scope calls for them.

Client work stays in each client's own siloed workspace. Findings and entity data are never cross-referenced between engagements.

Program Governance & Executive OversightBuild
Fraud Intelligence UnitBuild
Investigation & Case DevelopmentBuild + run
Internal Integrity ProgramBuild + run
Sales Process Controls & PII GovernanceBuild
Fraud Prevention & ControlsBuild
Customer Protection & Brand DefenseBuild + run
Digital Threat Intelligence & MonitoringBuild + run
Vendor & Third-Party Risk ManagementBuild
Enforcement & External CoordinationBuild + run
Sustainment, Transition & Program MaturityBuild
Built for resort & hospitality in Mexico

Controls regulators and banks now expect to see

In February 2026 Treasury sanctioned a cartel-linked timeshare resort directly. Risk now attaches to resort brands and properties, not only third-party scam operators.

Continuous OFAC sanctions screening

Vendors, resale and rental brokers, wire recipients, and booking partners screened against the SDN list on a recurring cadence, with a defined hold-and-review path when a match occurs.

Guest & owner education

Pre-arrival and in-resort warnings, a single "verify before you pay" channel, and a bilingual reporting path that feeds straight into case intake.

Antifraud Working Group

A chartered cross-functional group of security, IT, legal, guest relations, sales, and finance owning threat intelligence, monitoring, and coordinated response.

Law-enforcement partnership

A structured referral pathway to federal and Mexican authorities, with chain-of-custody case files and two-way intelligence flow where legally appropriate.

The Discovery Questionnaire

Ten sections, the right person for each

No one completes it alone, and "we don't have this yet" is a useful answer, not a bad grade. Order-of-magnitude figures are enough at this stage.

Organization & regulatory environmentExecutive sponsor
Governance & executive reportingExecutive sponsor
Technology & AI enablementIT / IT Security
Fraud intelligence & investigationsCompliance / Legal
Internal integrity & insider threatHR & Compliance
Sales process controls & PIICompliance & IT Security
Prevention, controls & analyticsCompliance / BI
Customer protection & digital threatsGuest Relations / Marketing
Vendor & third-party riskProcurement / Compliance
Enforcement & sustainmentLegal

Request the questionnaire

Email us with your organization, number of properties or markets, and your top fraud concern. We'll reply with the questionnaire and a time to talk.

Email hello@destinationdefense.com